Eight Acres Gift Voucher

Eight Acres Gift Voucher

An Eight Acres gift card is a fantastic option for a gift for someone that has everything!  Everyone needs soap, so why not use some handmade natural soaps? When you order a gift voucher, it can either be emailed to you to pass on (or use later), or for a small fee I can post it as a lovely surprise with a handwritten ...Read more

  • $10.00


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Description

An Eight Acres gift card is a fantastic option for a gift for someone that has everything!  Everyone needs soap, so why not use some handmade natural soaps?

When you order a gift voucher, it can either be emailed to you to pass on (or use later), or for a small fee I can post it as a lovely surprise with a handwritten note!  Please add more information with your order if you would like to include a message.

Either way, you will receive a discount code for the value selected, to use on any product on the Eight Acres website.

Eight Acres - Frequently Asked Questions

Why use tallow soap?

Tallow is good for your skin, it makes a lovely hard bar of soap and its a byproduct from butchering beef, so its a local and sustainable ingredient for soapmaking.  I use beef tallow instead of palm oil, so all my soaps are palm oil free, but they are not vegan.  If you want to read more, I wrote a blog post about the benefits of tallow soap here.

What do you mean by natural ingredients?

I don't use any artificial fragrance oils or colours in my soaps.  The soaps are lightly scented with high quality essential oils, and any colours come from edible (or harmless) ingredients such as herbs, charcoal, clay, beer and honey.  All the ingredients are listed with the individual products.  

Where is Kumbia?

Kumbia is a very small town located near the slightly larger town of Kingaroy, which is north west of Brisbane in Queensland, Australia (I wrote more about it here).  You can find the map on my contact page.

Why is your site called Eight Acres?

When I first started a blog in 2009, we lived on a property that was about eight acres in size.  I was always explaining our activities by saying "we live on eight acres", so I used that as the name of my blog.  Since then we have moved to 250 A in Kumbia, but the name has stuck.  You can read all my blog posts over here

Are you on social media?

Yes!  You can find Eight Acres on Facebook : Instagram : Pinterest : and join my Mailing List

Can I pick up my order?

Sure, just email me after you place you order to arrange either coming to our farm or meeting somewhere around the South Burnett.  Use the discount code "PICKUP" to avoid postage charges (if you have already checked out I will refund postage).

Why do you only ship to Australia?

I think its really important to support local businesses, and I'm sure you can find a local soapmaker to buy from, there are so many wonderful soapmakers all over the world.

What packaging do you use?

My products are wrapped in brown paper bags and newspaper to protect them during transport.  They are posted in plastic Australia Post satchels, but I can post in paper on request.

How much is postage?

I don't like getting surprises when it comes to postage charges!  Postage is calculated by weight - 500g is $10, 1kg $12, 3kg is $15 and up to 5kg is $18.  Each soap is about 120g.  I need to allow some extra weight for packaging - so for example 1kg of product will be shipped in a 3kg bag.  After 5kg I will split the order to fit into the different size bags and charge for the total bags required.

Do you make wholesale soaps?

Yes!  We sell wholesale soaps in lots of 10 bars or more. I love working closely with other businesses to create unique and sustainable products, if you would like to add some of our tallow soaps to your product range then I would love to hear from you, just send me an email and we can discuss your needs.

Is your beeswax food grade?

Yes and no... there is no official definition for "food grade" beeswax, so its not a claim that I can make.  I clean the beeswax as much as possible without using any chemicals, and it is suitable for use to make beeswax wraps, candles and salves (or other skincare).

Is your soap suitable for sensitive skin?

Tallow soap can be very gentle and a good option for sensitive skin, but all skin is different and I recommend that you try the soap on a small patch of skin before using it all over, just in case you have a reaction.

What about sensitive body parts?

In particular it is not recommended to use soap of any kind on very sensitive parts of the body (sorry if that is too much information, but I have had this question so I feel like I better answer it!  Please read more about cleaning your vagina and cleaning your penis - hint: don't use soap!)

Is your soap suitable for people with allergies?

The ingredients of each soap are listed on the product pages.  I make soap with ingredients including goat's milk, beeswax, honey, oats and various oils.  I cannot guarantee contamination from one soap to another, so if you have severe allergies to any of my ingredients they are probably not suitable soaps for you. 

What is the best way to store handmade natural soaps?

When you are not using your soap, store it in a cool dark place, ideally in a paper bag so that it can breath.  Soaps made with essential oils will gradually lose the scent, but when you use them you may find that the scent returns.  Soaps with toppings such as oats or lavender should not be stored where they can get damp, as these ingredients can develop mould.  If this happens you can just cut off the top of the soap and still use the rest. 

How can I make handmade natural soaps last longer?

Our handmade natural soaps are made with beef tallow, which naturally makes a hard longlasting soap.  If you want to get the most out of your soap, make sure that it dries out between uses, ideally on a soap dish that allows the soap to drain.

What are you policies for refunds and returns?

Click here to see more information on the policies page.

Eight Acres Policies

Eight Acres natural handmade soap - goats milk soap with lavender

 

If goods are faulty, we'll happily refund your order after you've helped us improve our experience by explaining why.  

If you believe the product is not what we explained it to be, we may replace the item or refund your money at our discretion; and we may ask you to mail the item back to our postal address in its original undamaged condition at your cost.

Please contact us with information and photos of the product to discuss the best way to resolve the issue.  See the FAQ page for further information as it constitutes part of the site policies.

Payment Policy

Items will be shipped after payment is received.

Cancellation Policy

As long as you cancel your order by email to eight.acres.liz {at} gmail.com before we dispatch it and incur charges with Australia Post we'll happily cancel your order for a full refund.

Dispatch will occur within 5 working days, so please be quick if you change your mind, and please let us know why!

Shipping Policy

Please take care to enter the correct order and delivery details and to check them at order confirmation. We'll have to charge you to re-send an order with corrected goods or to a corrected address once Australia Post have charged us for the original delivery.

We will dispatch your delivery within 5 working days, or earlier where possible. Australia Post delivery times vary depending on where you live, so we can't quote a precise day of delivery, but it will usually be within 10 days after dispatch.

If your order is damaged in transit, we'll ship a replacement as soon as possible once the  damage is verified. Please contact us at eight.acres.liz {at} gmail.com to arrange a replacement.  If you require upgraded shipping to cover any losses in transit, please contact us after you complete your order and extra shipping will be charged separately.

It is the responsibility of the customer to monitor and lodge inquiries with Australia Post using the tracking number provided with the order confirmation if there are any issues with delivery. 

Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.

Shipping is by Australia Post in prepaid satchels of 500g, 1kg, 3kg or 5kg.   

Privacy Policy

Eight Acres Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from eight-acres.com.au (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

  • Communicate with you;
  • Screen our orders for potential risk or fraud; and
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at eight.acres.liz@gmail.com or by mail using the details provided below:

61 Bell St, Kumbia, QLD, 4610, Australia

 

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